What do I need to know before arriving for an appointment during Covid-19?
***You need to be able to answer ‘No’ to all the questions in the Covid-19 Prescreening Questionnaire featured at the end of this section. We will be screening you over the phone and also in person upon your arrival for your treatment. If you feel ill in any way before your appointment, call the clinic and cancel your appointment.
• You must bring your own mask.
• You must arrive alone (except if you require a translator or support worker).
• Do not arrive more than five minutes early for your appointment. If you arrive more than five minutes early we may have to ask you to wait outside.
• Please read all the signs at the top of the stairs.
• You must sanitize or wash your hands before entering the clinic.
• We are not accepting cash as a form of payment for the foreseeable future.
Covid-19 Prescreening Questionnaire
Do you have, or have you had, a confirmed case of Covid-19?
Have you been in physical proximity (without wearing proper PPE) to anyone who has been diagnosed with Covid-19 in the last 14 days?
Have you been out of the country in the last 14 days?
Have you been in contact with anyone who has been out of the country in the last 14 days?
Do you have any of the following symptoms?:
• New onset of cough
• Worsening chronic cough
• Shortness of breath
• Difficulty breathing
• Sore throat
• Difficulty swallowing
• Decrease/loss of taste/smell
• Unexplained fatigue, malaise, muscle aches
• Nausea, vomiting, diarrhea, or abdominal pain
• Pink eye
• Runny nose or nasal congestion with unknown cause
If you are 70 or older, do you have any of the following symptoms?:
• Unexplained or increase in number of falls
• Acute functional decline
• Worsening of chronic conditions
If you have answered ‘YES’ to any of these questions, please alert your therapist.
Does my insurance company cover Massage Therapy?
An increasing number of insurance companies are including Massage Therapy in their benefit packages. Check with your insurer to find out if you qualify for coverage.
Are all of your therapists registered?
Yes. All of our therapists have graduated from an accredited Massage Therapy program consisting of 2200 hours theoretical and practical work. We have all passed the provincial certification examinations that allow us to practice in Ontario.
What methods of payment do you accept?
We accept Visa, MasterCard, and Interac. We do not accept Cash.
Do I need to book an appointment ahead of time?
Yes. Massage Therapy treatments are by appointment only. Please keep in mind that evening and weekend appointments book up quickly, so be sure to book well in advance to get the time you prefer, and to avoid disappointment.
What is your cancellation policy?
Our office requires 24 hours notice for appointment cancellations. If cancelling with less than 24 hours notice, a fee will be charged in the amount of the original appointment.
What is your lateness policy?
Clients are responsible for the time they reserve for their appointment. If you arrive late for your appointment, you will only be treated for the remainder of your allotted time. You will, however, be charged for the FULL amount of your original appointment time.
Do you sell gift certificates?
Unfortunately, we do not sell gift certificates.
How often should I come for a massage?
Many people make massage a part of their regular routine, coming every 4-6 weeks for stress relief and preventative maintenance. If you are suffering from an injury, you may want to come more frequently for a short while; you and your therapist can create a schedule and treatment plan that best suits your needs.
Do I need to bring anything with me?
During your first visit, you will need to arrive early to fill out a health history form. Please be sure to bring reading glasses (if needed) and the names of any prescription medications (if applicable). A complete and accurate health history form will make it easier for your therapist to create a safe and effective treatment plan for you.
Do you provide any services in addition to Massage Therapy?
The clinic focuses solely on Massage Therapy. However, all of our therapists take continuing education courses such as deep tissue fascia release, craniosacral therapy, nutrition and yoga.
If you are interested in Acupuncture or Traditional Chinese Medicine, we recommend Bhawani Sinanan.
(Email or telephone 647-778-8030)
Do you provide pregnancy massage?
Yes. All massage therapists are trained in pregnancy (prenatal) massage, and we do offer that service here at the clinic. Many women benefit greatly from massage during pregnancy.
Do you provide receipts?
Yes. After every treatment we provide a complete official receipt that is accepted by insurance companies, if you have coverage for Massage Therapy. We do not issue receipts before the treatment is completed and we cannot put someone else’s name on your receipt